Transition Guide

The employees and customers of the Commercial Savings Bank will officially join the First Federal Bank of the Midwest family at the close of business on Friday, February 24, 2017.

But FIRST things first…

What will this mean for you? As a First Federal Bank customer, it means we will always put you FIRST. Our first priority is to ensure that the familiar Commercial Savings Bank faces you know continue to give you the exceptional customer service you expect. Banking decisions will be made on a local level first – to keep your banking on a truly personal level. We intend to introduce you to our first-rate menu of banking solutions to give you even more options to fit your unique financial needs.

 

Download the Transition Guide or view its contents below: 

The Weekend of February 24-27

During the transition weekend, our team will be upgrading technology to bring onboard all of First Federal Bank’s benefits to better serve you. That means there will be a brief interruption of services to ensure the smoothest transition possible. We apologize in advance for any inconvenience.

Here is a quick reference guide for the availability of services: 

  Commercial Savings Bank Service: First Federal Bank Service:
Branches & Drive Thru Locations Locations close at 5:00 p.m. on Friday, February 24, and will remain closed on Saturday, February 25.

All full-service branch locations open Monday, February 27 with the same business hours as the
former Commercial Savings Bank branches.

Telephone Banking 

Transactions can be made until Friday, February 24 at 5:00 p.m. From 5:00 p.m. on Friday, February 24 until Monday, February 27 at 7:00 a.m., this service will be available in inquiry-only mode. 

You may begin using Telephone Banking on Monday, February 27 at 7:00 a.m. by calling 1-888-511-1077. 
For more details, please see the telephone banking section. 
ATMs

Use your current Commercial Savings Bank ATM card or debit card at Commercial Savings Bank ATMs until Monday, February 27 at 7:00 a.m. 

We anticipate former Commercial Savings Bank ATMs will be fully transitioned to First Federal Bank ATMs on Tuesday, February 28. Current First Federal Bank ATMs are available 24/7. For locations, visit First-Fed.com.

ATM Cards and Debit Cards (for purchases and ATM transactions)

Use your current Commercial Savings Bank ATM cards and debit cards for ATM transactions and/or purchases (debit cards only) until Monday, February 27 at 7:00 a.m.

For current ATM and debit card customers, you will receive your new First Federal Bank debit card with activation instructions in the coming weeks. You may activate your new card at any time and begin using it on Monday, February 27 at 7:00 a.m. 

Credit Cards

Continue to use your current Commercial Savings Bank credit card after the transition to First Federal Bank. New credit cards will not be issued. Continue to use your current Commercial Savings Bank credit card after the transition to First Federal Bank. New credit cards will not be issued.
NetTeller / OnLine Banking

You may continue using NetTeller until Friday, February 24 at 5:00 p.m. From 5:00 p.m. on Friday, February 24 until Friday, March 10 at 5:00 p.m, NetTeller will be available through the Commercial Savings Bank website in view-only mode.

OnLine Banking will be available to you at
First-Fed.com beginning Monday, February 27 at 7:00 a.m. For more details, please see the OnLine Banking and Bill Pay section.

Bill Pay You may continue using your current bill pay until Friday, February 24 at 1:00 p.m. You may begin using bill pay at First-Fed.com on Monday, February 27 at 7:00 a.m. For more details, please see the OnLine Banking and Bill Pay section.

Mobile Banking

You may continue to use your current Commercial Savings Bank mobile app until Friday, February 24
at 5:00 p.m.
You may begin using First Federal Bank’s mobile app beginning Monday, February 27 at 7:00 a.m. For more details, please see the New Banking Options For You section.

The entire team at First Federal Bank, which includes your friends at Commercial Savings Bank, is committed to helping you through every step of the transition process. We will provide all the manpower, tools and resources required to make the transition as smooth as possible. At ANY time, if you have any questions or need ANY assistance, please don’t hesitate to ask.

For your convenience, below is some information that may be helpful during the process.

  • Customer Care Center: 1-888-300-8450
  • First Federal Bank’s Website: First-Fed.com
  • First Federal Bank Routing Number: 241270851

When will Commercial Savings Bank officially change to First Federal Bank?

The change begins at 5:00 p.m. on Friday, February 24. Commercial Savings Bank offices will be closed on Saturday, February 25 as we transition from one system to another. Please refer to the Quick Reference Guide above for the availability of services timeline.

All Commercial Savings Bank offices will open on Monday, February 27 as First Federal Bank with your new accounts and services in place. All lobby and drive-thru hours will remain the same. 

When will I receive my final Commercial Savings Bank statement(s)?

Final Commercial Savings Bank statements for all checking, savings and loan accounts will be printed and mailed after Monday, February 27. Deposit account statements will reflect any interest accrued and credited through February 26.

I currently have e-statements. Can I continue to receive my statements electronically?

Yes. Your current election to receive e-statements will continue through First Federal Bank’s OnLine Banking. For more details about changing your statement delivery method, please see the New Banking Options section.

Can I change my account to another product offered by First Federal Bank after the transition?

Absolutely. First Federal Bank offers a wide variety of products and services to match your banking needs and preferences.  We would be more than happy to discuss your accounts and make recommendations for you. If you feel one of our other products better matches your lifestyle, we will help you change any time beginning Monday, February 27. No monthly service charges will be incurred on any accounts in the first 90 days as you decide if you want to make any changes to a different First Federal Bank product.

Will my safe deposit box service change? 

Your safe deposit box will remain the same. Please refer to the Fee Schedule included in the Disclosures and Important Account Information booklet included with this mailing for any changes in fees that may occur upon your next renewal date.

Will my account number(s) change?

For a vast majority of customers, we have made arrangements so your account numbers can remain the same. In rare instances, a Commercial Savings Bank account number already existed within the First Federal Bank account system. If you have one of these accounts, we will be contacting you to make special arrangements before Friday, February 24. One thing that will change is your routing number. First Federal Bank’s routing number is 241270851.

I have automatic transactions (payments, deposits like payroll or Social Security, transfers) set up on my loan or deposit account. What will happen to these?

Your automatic transactions on your account will continue. New routing numbers will be communicated on your behalf to ensure this is a seamless process with no action needed from you. However, if you have automatic transactions set up on your Commercial Savings Bank debit card, you will have to notify the business of your new First Federal Bank debit card number. 

Are my accounts going to be FDIC insured?

 By law, your deposits are insured by the FDIC up to the maximum $250,000. If this transition causes your total deposits to exceed $250,000, your deposits will be considered to be separately insured – as if the two banks are still operating separately – for at least six months and possibly longer for certificates of deposit (CDs). Please contact us at 1-888-300-8450 if you have FDIC coverage concerns.

What do I need to do if I have a seasonal address? 

Your address that is currently listed in the Commercial Savings Bank system will be used for all mailings containing transition information.

Will my 1098s and 1099s include January and February information? 

Yes, interest paid to date will be converted to First Federal Bank.  All information will be reported and available as of December 31, 2017

I used my Commercial Savings Bank account and routing number for a direct deposit of a tax refund when filing my taxes prior to February 24, 2017. Do I need to take any action to notify someone of the change? 

No. Your refund will still process without interruption. 

I currently make my Commercial Savings Bank credit card payments at the branch, Can I continue to do so? 

Unfortunately, Commercial Savings Bank credit card payments can no longer be made at the branch after Friday, February 24 at 5:00 p.m.  All Commercial Savings Bank credit card customers were mailed a letter on February 16, 2017 detailing important transition information and alternative payment options. 
 

Easy and convenient, some things are just better together. Our checking accounts have been built to make banking easy and secure. Great benefits available with every checking account include:

  • Complimentary debit card with ScoreCard® Rewards
  • Free e-statements
  • Free First Federal Bank ATM transactions
  • Free OnLine Banking and Bill Pay1
  • Free Mobile and Text Banking2
  • No annual fee VISA® credit card (subject to approval)
  • Free personal investment consultation with First Federal Bank Wealth Management4
  • Free insurance quote from First Insurance Group4

Will my checking account(s) automatically change to a First Federal Bank account? 

During transition weekend, your checking account will transfer to the First Federal Bank checking account that most closely matches your current Commercial Savings Bank account. (See chart below for details.) No monthly service charges will be incurred on any accounts in the first 90 days to give you time to decide if you would prefer to switch to a different First Federal Bank account. Please refer to the Disclosures and Important Account Information booklet included with your transition guide mailing for complete account disclosures, rates and fee information.

Will my direct deposit and automatic transfer services continue as before?

Yes. If you have direct deposit of Social Security, payroll or other regular deposits, your current service will continue without interruption. Automatic transfers between accounts and automatic deductions of payments will also continue, with no action needed on your part.

Can I still use my current checks?

Yes. Your current Commercial Savings Bank checks (for checking accounts) can be used after the transition. You received a mailing detailing how to receive your first check order of 100 free duplicate or standard checks from First Federal Bank to replace your Commercial Savings Bank checks. Please note any expiration date that may be noted on that order form. The order form also allows you to select your starting check number if you choose to do so. If you re-order your checks from a different vendor, please be sure to use First Federal Bank’s routing number – 241270851 – for all future check orders.

Are deposit slips going to be included with my new check orders from First Federal Bank? 
Yes. Deposit slips are always included at the back of each book of checks within a First Federal Bank check order. 

Do you offer overdraft protection? 

Overdraft Privilege is a discretionary overdraft service First Federal Bank provides to checking accounts in good standing. There is no fee other than our standard non-sufficient funds fee for each item overdrawn. Please see the Disclosures and Important Account Information booklet included with your transition guide mailing for complete details of Overdraft Privilege and alternative ways to cover overdrafts, such as a transfer from another deposit account (subject to a transfer fee) or an overdraft line of credit (subject to credit approval).

I have elected to have Commercial Savings Bank authorize and pay overdrafts on ATM and everyday debit card transactions. Will this continue? 

Yes, your current election will continue. If you do not want First Federal Bank to authorize and pay overdrafts on your ATM and everyday debit card transactions, call 1-877-367-8178 or complete the form located in the Disclosures and Important Account Information booklet, which also includes the details and terms of Overdraft Privilege, included your transition guide mailing.
 

Checking Account Transition Information

Please refer to the Disclosures and Important Account Information booklet included with your transition guide mailing for complete account disclosures, rates and fee information.

Disclosures: 

1. If your Bill Pay account remains dormant for 90 consecutive days, a $5.95 charge will appear on your next checking account statement.

2. Your use of First Federal Bank Mobile and Text Banking is governed by the Terms and Conditions document given during enrollment. Standard data rates from your wireless provider may still apply.

3. Your use of First Federal Bank Mobile Deposit is governed by the Terms and Conditions document given during enrollment. Standard data rates from your wireless provider may still apply. Transaction fee of $0.50 applies to each deposit with Simple Checking. Transaction fee waived with Student Banking, E-Checking and Relationship Checking accounts.

4. Non-bank deposit products are: Not FDIC Insured. Not a Deposit. May Lose Value. Not Guaranteed by the Bank. Not Insured By Any Federal Government Agency.

It pays to save at First Federal Bank. Whether you are transitioning your current Commercial Savings Bank savings account or looking to start a new savings or money market account, your First Federal Bank team will be happy to show you all the options and benefits available to you. 

Will the features of my Savings or Money Market Account change? 

During transition weekend, your account will transfer to the First Federal Bank account that most closely matches your current Commercial Savings Bank account. (See chart below for details.) There will be no monthly service charges assessed on any accounts in the first 90 days to give you time to decide if you would prefer to switch to a different First Federal Bank product. Please refer to the Disclosures and Important Account Information booklet included with your transition guide mailing for complete account disclosures, rates and fee information.

Can I continue to use my Commercial Savings Bank checks with my Money Market Account? 

If you use checks with your Money Market account, you can continue using your Commercial Savings Bank checks. You can obtain a new, free supply of checks for your Money Market Account at any branch beginning Monday, February 27.

Can I link my Savings or Money Market Account to my debit card for ATM withdrawals?

Yes, you can link your Statement Savings or Money Market Account to a First Federal Bank debit card for ATM access; but for purchases, a checking account is required.

Is there a fee to receive a paper statement with a Statement Savings account? Will I receive one on a monthly or quarterly basis?

There is no paper statement fee for a Statement Savings Account. Statements are produced quarterly unless there are electronic transactions on the account.  Monthly statements are produced for Statement Savings accounts if there is an electronic transaction during the cycle.

Will the features of my Health Savings Account (HSA) change? 

Yes – it’s going to get even better! Your new First Federal Bank HSA will have a lower minimum average daily balance of $1,000 to avoid the monthly service charge. Beyond that, everything will stay the same. Your HSA will continue to be a great partner to your high deductible health plan (HDHP). You should have received a new First Federal Bank debit card and PIN for your HSA account. This debit card may be activated as soon as you receive it, and it may be used beginning Monday, February 27 at 7:00 a.m. 

Savings and Money Market Account Transition Information

Please refer to the Disclosures and Important Account Information booklet included with your transition guide mailing for complete account disclosures, rates and fee information.

If you currently have this type of Commercial Savings Bank account: Savings Account Savings Account
(for account holders
under the age of 18)
Money Market Account Health Savings Account
Your new First Federal Bank account will be: Statement Savings Earn E. Eagle Classic Money Market Health Savings Account
Interest paid Yes Yes Tiered interest rates
and APYs (Annual Percentage Yield)
Tiered interest rates
and APYs (Annual Percentage Yield)
Minimum
account balance
$300 average
daily balance
None None $1,000 average
daily balance
Monthly service charge
if minimum balance
not met5
$3 None None $2
Transaction limits6 6 transfers per
statement cycle
6 transfers per
statement cycle
6 transfers per
statement cycle
Subject to IRS limits
Minimum to
open account
$5 $5 $500 $50

 

Disclosures:

5. Monthly service charge imposed according to statement cycle.

6. Transfers from a savings or money market account to another account or to third parties by pre-authorized or automatic telephone or computer transfers, or by check, debit card or similar order, are limited to six (6) per statement cycle. A fee of $10.00 will be charged for each transfer in excess of six (6) per statement cycle.

 

First Federal Bank debit cards can be used at all ATMs and to make purchases when linked directly to your First Federal Bank checking account. Debit cards also feature the complimentary ScoreCard® Rewards program that makes every purchase more rewarding.

Will all Commercial Saving Bank ATM and debit cards be replaced?

Yes. All Commercial Savings Bank ATM cards and debit cards will be reissued as First Federal Bank debit cards. All debit card and PIN mailings were completed by February 6, 2017. You are highly encouraged to activate your debit card immediately to prepare for use beginning February 27 at 7:00 a.m. Activation information can be found on both the card and PIN mailer. Details are also on page 15 of the transition guide. If you did not receive your debit card or PIN mailer, please call us immediately at 1-888-300-8450. 

I received multiple debit cards and PINs in the mail. How do I determine which PIN is for which debit card? 

The PIN mailers do not specify which card is associated with a PIN. Please contact us at 1-888-300-8450 for assistance.

I did not receive my new First Federal Bank debit card/PIN mailier or I may have misplaced my debit card/PIN mailer. What do I do? 

All First Federal Bank debit cards and PINs for all account types were mailed as of February 6, 2017. If you did not receive either mailing, please contact us at 1-888-300-8450 so that we can make arrangements to resend the debit card/PIN mailer.

When can I start using my new First Federal Bank debit card?

You can begin using your new card on Monday, February 27 at 7:00 a.m. Until that time, continue using your current Commercial Savings Bank ATM and debit cards.

How do I activate my new First Federal Bank debit card?

Your new First Federal Bank debit card can be activated upon receipt of your card and PIN by calling 1-888-511-1077. Activation information is also included within the transition guide mailing that contains your new card. Once activated, the card can be used for purchases or ATM transactions beginning Monday, February 27 at 7:00 a.m. 

How do I change the PIN assigned to my new First Federal Bank debit card?

Once your debit card is activated, you may change your PIN anytime before Monday, February 27 at 7:00 a.m. by calling 1-888-511-1077. If you choose to change your PIN after Monday, February 27 at 7:00 a.m., you may do so at any First Federal Bank ATM or by calling First Federal Bank’s Telephone Banking at 1-888-511-1077.

What happens to recurring payments I have set up to occur automatically through my current card? 

If you have recurring payments debited from your account through your debit card, you will need to contact those companies to give them your new debit card number for automatic payments occurring on or after Monday, February 27. 

Will all Commercial Savings Bank ATMs be available after 7:00 a.m. on Monday, February 27, 2017? 

All Commercial Savings Bank ATMs will be unavailable beginning at 7:00 a.m. on Monday, February 27 as they are converted to First Federal Bank ATMs. It is anticipated that the ATMs located in Carey, Marion on Barks Road, and Upper Sandusky on South Sandusky Avenue  will be available later in the day on February 27. ATMs located in Arlington and Marion on James Way are anticipated to be available before the end of day on February 28, and the ATMs  located in Findlay and Upper Sandusky on East Wyandot Avenue are anticipated to be available before end of day on March 1. 

Will I have to pay for any ATM fees I incur on transition weekend? (Friday, February 24 at 5:00 p.m. through Monday, February 27 at 7:00 a.m.)

You may continue to use your Commercial Savings Bank ATM or debit card as usual at all Commercial Savings Bank ATMs until Monday, February 27 at 7:00 a.m. without incurring a fee. If you feel that the transition of the Commercial Savings Bank offices and ATMs to First Federal Bank has inconvenienced you and caused you to incur ATM fees at another financial institution’s ATM, please contact 1-888-300-8450 to request a refund of ATM fees.

What are ScoreCard® Rewards? 

It is a points-based credit and debit card rewards program that allows points to accumulate with every purchase redeemable for merchandise and travel rewards.  You can go to the scorecard website and use your points to purchase items (i.e. gift cards, travel, household items, etc.). ScoreCard® Rewards information can also be found through OnLine Banking.
Can First Federal Bank debit cards be used at international terminals?
Yes. First Federal Bank debit cards work internationally , just as they do in the United States. 

I currently have an ATM card that only allows access to my savings account through an ATM. Will this change once I am issued a First Federal Bank debit card? 

Customers that had an ATM card only received a new First Federal Bank debit card, because First Federal Bank does not issue ATM cards. First Federal Bank has adjusted these cards to only allow ATM transactions. After the transition, First Federal Bank will not be able to fulfill requests to open a debit card for savings account-only customers that did not previously have an ATM card with Commercial Savings Bank. 

It’s a direct line to your accounts. First Federal Bank’s automated phone service lets you check your balances, transfer funds, make loan payments and more – quickly and easily, wherever your busy schedule takes you! 

Beginning Monday, February 27 at 7:00 a.m., as a First Federal Bank customer, you can use Telephone Banking by dialing 1-888-511-1077 and following the prompts. You’ll need your First Federal Bank account number, the PIN associated with the account, and the primary account holder’s Social Security number the first time you call First Federal Bank’s Telephone Banking.

Telephone Banking Guide

Nothing beats the convenience and ease of banking and paying your bills online! First Federal Bank’s OnLine Banking and Bill Pay services give you the freedom to bank on YOUR terms. 

I currently use NetTeller and Bill Pay. Do I have to start from scratch?

No. You do not have to register again; just accept First Federal Bank’s Terms and Conditions the first time you log in. You received a mailing with complete details on the new login process, security features and your temporary password. You will need to change this temporary password the first time you log in to OnLine Banking.  The good news is – all your current account information (i.e. your Bill Pay payees, etc.) will transfer over automatically so you will not have to re-enter that information after the transition. Unfortunately, online account alerts will not transfer to First Federal Bank’s OnLine Banking. 

Will I still be able to access my accounts through NetTeller during and after transition weekend? 

Beginning Friday, February 24 at 5:00 p.m. through Friday, March 10 at 5:00 p.m., you will be able to access your existing Commercial Savings Bank NetTeller account, in inquiry-only mode to view your statements and transactions that occurred prior to February 24. After 5:00 pm on Friday, February 24, you will arrive at a splash page that will allow you to login to NetTeller to view/print account statements and transaction history. After March 10 at 5:00 the site will no longer be accessible and will redirect to First-Fed.com.

When can I start using First Federal Bank OnLine Banking and Bill Pay?

You will be able to access your account from the First Federal Bank website (First-Fed.com) and begin using Bill Pay starting on Monday, February 27 at 7:00 a.m. You can also view a demo of First Federal Bank’s OnLine Banking any time at First-Fed.com. As an added convenience, you will be able to access your existing Commercial Savings Bank NetTeller account, in inquiry-only mode to view your statements and transactions that occurred prior to February 24, through Friday, March 10 at 5:00 p.m.

Will my Commercial Savings Bank account history be transferred to First Federal Bank’s OnLine Banking?

When logging into First Federal Bank’s OnLine Banking beginning February 27 at 7:00 a.m., there will be no available history prior to Monday February 27, 2017.  While the OnLine Banking history will not be populating with transactions that occurred PRIOR to transition weekend, it will begin to populate on February 27 and will continue to build account history going forward.  OnLine Banking can hold up to 18 months of history, so it will take 18 months post-transition for a full 18 months of history to be visible.
 

I have not had OnLine Banking or  Bill Pay before, but would like to start. How can I enroll?

 You can view a demo at any time to learn more about OnLine Banking and Bill Pay at First-Fed.com. After Monday, February 27 at 7:00 a.m., you can register and begin using First Federal Bank’s OnLine Banking and Bill Pay by using these simple instructions:

To Enroll in OnLine Banking:

  1. Go to First-Fed.com and click on the “Sign Up Now” link on the homepage.
  2. Select the account type being used for registration.
  3. Read the OnLine Banking Disclosure. Check the box next to “I have read and agree to the terms of the OnLine Banking Agreement and Disclosure.”
  4. Create a user ID and password.
  5. If all entered information matches our records, you will receive immediate access to your accounts. If your information does not match, allow 1-3 business days for enrollment. You will then receive an email from First Federal Bank with additional information.
  6. Upon successful registration, you may be required to pass through additional security questions when you log into your OnLine Banking account.

To Enroll in Bill Pay7

  1. Log into your OnLine Banking account.
  2. Click on the “Pay and Transfer Tab.”
  3. Click “Pay Bills” under “Bill Payment.”
  4. Click “Enroll in Bill Payment.”
  5. The next Enroll in Bill Payment page is displayed.
  6. Select the Account from which payments will be paid.
  7. If available, you can choose to enter a starting check number for checks that we send on your behalf. Note: This number should not overlap with checks that you have already used or will use in the future.
  8. Read the “Bill Payment Service Agreement and Disclosure.” We also recommend printing for your records.
  9. Click the “I have read and agree to the terms of the Bill Payment Service Agreement and Disclosure” check-box.
  10. Click “Enroll.”

Disclosures

7. If your Bill Pay account remains dormant for 90 consecutive days, a $5.95 charge will appear on your next checking account statement.

8. Your use of First Federal Bank Mobile Banking, Mobile Deposit and Text Banking are governed by the Terms and Conditions document. Standard data rates from your wireless provider may still apply.

9. Your use of First Federal Bank Mobile Deposit is governed by the Terms and Conditions document given during enrollment. Standard data rates from your wireless provider may still apply. Transaction fee of $0.50 applies to each deposit with Simple Checking. Transaction fee waived with Student Banking, E-Checking and Relationship Checking.

As a new First Federal Bank customer, you now have a wide range of new financial products and services to give you more control over your banking. Below, we will show you just a few of your new options.

Mobile Banking8

If you took advantage of Commercial Savings Bank’s mobile banking app, then you know how convenient it can be. You can access your account in a way that keeps pace with your life with the First Federal Bank Mobile Banking app beginning Monday, February 27 at 7:00 a.m. 

To Begin Mobile Banking

  1. Download the free First Federal Bank Mobile Banking app on your Apple® or Andriod™ devices by searching “First Federal Bank of the Midwest”-OR-
  2. Go to OnLine Banking and enroll your device through the Mobile Banking Center. You will receive a text message with a link to download the app.

Mobile Deposit9

This is where First Federal Bank takes mobile banking to the next level! With the camera on your phone or tablet, you can easily deposit checks 24/7, wherever you are, just by using the FFB Mobile app. It’s another great benefit of being a First Federal Bank customer – the first time you try it, you’ll be hooked!

E-Statements

Cut out the clutter, save the paper and get your account statements faster! E-Statements arrive securely and more quickly than traditional statements through First Federal Bank’s OnLine Banking. You can set your custom E-Statement delivery preferences through OnLine Banking beginning Monday, February 27 at 7:00 a.m.

I received e-statements with Commercial Savings Bank. Will I still have access to my previous statements? 

Commercial Savings Bank e-statements will be available through NetTeller until March 10 at 5:00 p.m. It is recommended that you download all available statements as a best practice. First Federal Bank intends to convert 12 months of e-statements (January 2016 – present) and make them available through OnLine Banking. This complete conversion will not be complete for 6-8 weeks after transition weekend. After that, your e-statement history will continue to build, storing up to 5 years of e-statements within OnLine Banking. 

Do First Federal Bank’s e-statements include check images?

Yes. All e-statements for consumer accounts include check images. 
 

Sign up for E-Statements:

  1. Log into your OnLine Banking account.
  2. Select “Customer Service.”
  3. Select “Change Statement Delivery Method.”
  4. Accept the disclosure.
  5. You’ll receive an email notification the next time your statement is ready.
  6. To view your current statement, click Accounts > Statements > Last Statement.

Premium Alerts

Never be left in the dark when it comes to your bank accounts. Enroll in Premium Alerts beginning Monday, February 27 at 7:00 a.m. and you can choose to have text or email alerts notify you about: 

  • Debit card transactions
  • Out-of-state transactions
  • Suspected fraudulent transactions
  • Account balances
  • Bill Pay
  • CD renewal or payment reminders
  • And more!

Activate Your Premium Alerts:

  1. Log into your OnLine Banking account.
  2. Select “Customer Service.”
  3. Select “Manage Alerts.”
  4. Here you can choose to set Account ATM/Debit, Bill Payment and/or Service Alerts.

Mobile Wallet

Instead of carrying cash, you can choose the security and convenience of paying quickly and securely with Apple Pay®, Samsung Pay, and Android Pay™. Add your First Federal Bank debit card and/or HSA debit card to your mobile wallet beginning Monday, February 27 at 7:00 a.m. to make purchases in-store or through an app on your device of choice.

 

Disclosures

7. If your Bill Pay account remains dormant for 90 consecutive days, a $5.95 charge will appear on your next checking account statement.

8. Your use of First Federal Bank Mobile Banking, Mobile Deposit and Text Banking are governed by the Terms and Conditions document. Standard data rates from your wireless provider may still apply.

9. Your use of First Federal Bank Mobile Deposit is governed by the Terms and Conditions document given during enrollment. Standard data rates from your wireless provider may still apply. Transaction fee of $0.50 applies to each deposit with Simple Checking. Transaction fee waived with Student Banking, E-Checking and Relationship Checking.

Will my loan terms change?

No. Your mortgage payment amount, payment due date, and all other terms of your mortgage loan will remain the same.

Will I receive a new payment coupon book?

Yes. You will receive a new payment book from First Federal Bank after the transition; until then, you should continue to use your Commercial Savings Bank payment book. The new payment book will contain instructions on how to make your next mortgage payment. If you currently make electronic mortgage loan payments, you will not receive a new coupon book. Your payment will continue to be made electronically. Payments can also be made at any First Federal Bank office beginning Monday, February 27.

If I currently receive a statement for my adjustable rate mortgage, will this continue?

Yes. You will continue to receive statements.

Will the features of my personal, home equity or auto loan change? 

First Federal Bank will honor every aspect of your current loan – terms, interest rate, payment amount, and due date. 

Will I receive a new payment book? 

For personal and auto loans, you can continue to use your current payment book until you receive a new payment book from First Federal Bank after the transition. Your new book will reflect the next payment due date. If you currently make electronic payments, you will not receive a new payment book.

Will the timing of my monthly invoice change? 

No. Your monthly home equity invoice will continue to be sent to you following the same monthly schedule it currently does.

Can I continue to use my current home equity checks? 

Yes. When you need more, you may come to a First Federal Bank branch near you to have new checks quickly printed while you are in our office. 

Will there be any changes to my IRA or CD?

Your IRA account will be transferred to First Federal Bank as the Trustee for the IRA. Your funds will continue to be insured separately from other deposits up to the maximum amount allowed by law. First Federal Bank will honor the terms and interest rate arrangements already in place for your CDs and IRAs.

If you’re a business owner, First Federal Bank offers products and services to help you grow. From Business Checking and Savings, to Business Loans and more, we work hard to be a complete financial partner for you. Let us show you how, with First Federal Bank, business is truly better together!

What if I have a business checking or money market account? 

If you currently have a business checking or money market account through Commercial Savings Bank, you received a letter detailing First Federal Bank’s business products and services. No monthly maintenance fees will be incurred on your business account in the first 90 days as we get to know you and your business needs. This will give us time to evaluate your needs and account activity, and we will contact you in April if we feel a different First Federal Bank business checking account is better for you. Please refer to the Disclosures and Important Account Information booklet included with your mailing for complete account disclosures, rates and fee information.

Will my commercial loan terms change?

No. First Federal Bank will honor the terms and rate arrangements already in place for your commercial accounts; however, your monthly billing process, coupon books, and statements may change. We will contact you to provide complete details.

Is mobile deposit available for businesses? 

Yes. Mobile deposit is available for businesses. First Federal Bank also offers the convenience of scanning your checks from a flatbed scanner, high speed scanner, etc. Remote Deposit Capture is also available. 

Do you offer special accounts for community organizations?

Yes. We love to partner with organizations to help make our communities stronger. We have two different Community Checking accounts for community organizations. 

What are your wire cut-off times? 

The incoming wire cut-off time is 4:30 p.m. EST, Outgoing international wires have a cut-off time of 11:30 a.m. EST, and outgoing domestic wires have a cut-off time of 2:00 p.m. EST.

Will the statement cycle date change for my business? 

No. Your business statement cycle date will remain the same.
 

This letter does not constitute an offer to sell or the solicitation of an offer to buy securities of First Defiance Financial Corp. First Defiance has filed a registration statement on Form S-4 and other documents regarding the proposed transaction referenced in this letter with the Securities and Exchange Commission (“SEC”) to register the First Defiance common shares to be issued to the shareholders of Commercial Bancshares, Inc. The registration statement includes a proxy statement/prospectus, which was mailed to the shareholders of Commercial in advance of its special meeting of shareholders to be held to consider the proposed merger. Investors and security holders are urged to read the proxy statement/prospectus and any other relevant documents filed or to be filed with the SEC in connection with the proposed transaction because they contain important information about First Defiance, Commercial and the proposed transaction. Investors and security holders may obtain a free copy of these documents (when available) through the website maintained by the SEC at www.sec.gov. These documents may also be obtained, without charge, by directing a request to First Defiance Financial Corp., 601 Clinton Street, Defiance, Ohio 43512, Attn.: Investor Relations.

This letter contains forward-looking statements within the meaning of the 1933 Act and the Securities Exchange Act of 1934, as amended. These statements are subject to certain risks and uncertainties, including a failure to satisfy the conditions to closing for the merger in a timely manner or at all; the inability of First Federal Bank of the Midwest or its data processor to complete the necessary work by the anticipated closing date; and other risks set forth in First Defiance’s filings with the SEC, including First Defiance’s most recent Annual Report on Form 10-K. Copies of documents filed with the SEC are available free of charge at the SEC’s website at http://www.sec.gov and/or from First Defiance’s website.