First Federal Bank debit cards can be used at all ATMs and to make purchases when linked directly to your First Federal Bank checking account. Debit cards also feature the complimentary ScoreCard® Rewards program that makes every purchase more rewarding.
Will all Commercial Saving Bank ATM and debit cards be replaced?
Yes. All Commercial Savings Bank ATM cards and debit cards will be reissued as First Federal Bank debit cards. All debit card and PIN mailings were completed by February 6, 2017. You are highly encouraged to activate your debit card immediately to prepare for use beginning February 27 at 7:00 a.m. Activation information can be found on both the card and PIN mailer. Details are also on page 15 of the transition guide. If you did not receive your debit card or PIN mailer, please call us immediately at 1-888-300-8450.
I received multiple debit cards and PINs in the mail. How do I determine which PIN is for which debit card?
The PIN mailers do not specify which card is associated with a PIN. Please contact us at 1-888-300-8450 for assistance.
I did not receive my new First Federal Bank debit card/PIN mailier or I may have misplaced my debit card/PIN mailer. What do I do?
All First Federal Bank debit cards and PINs for all account types were mailed as of February 6, 2017. If you did not receive either mailing, please contact us at 1-888-300-8450 so that we can make arrangements to resend the debit card/PIN mailer.
When can I start using my new First Federal Bank debit card?
You can begin using your new card on Monday, February 27 at 7:00 a.m. Until that time, continue using your current Commercial Savings Bank ATM and debit cards.
How do I activate my new First Federal Bank debit card?
Your new First Federal Bank debit card can be activated upon receipt of your card and PIN by calling 1-888-511-1077. Activation information is also included within the transition guide mailing that contains your new card. Once activated, the card can be used for purchases or ATM transactions beginning Monday, February 27 at 7:00 a.m.
How do I change the PIN assigned to my new First Federal Bank debit card?
Once your debit card is activated, you may change your PIN anytime before Monday, February 27 at 7:00 a.m. by calling 1-888-511-1077. If you choose to change your PIN after Monday, February 27 at 7:00 a.m., you may do so at any First Federal Bank ATM or by calling First Federal Bank’s Telephone Banking at 1-888-511-1077.
What happens to recurring payments I have set up to occur automatically through my current card?
If you have recurring payments debited from your account through your debit card, you will need to contact those companies to give them your new debit card number for automatic payments occurring on or after Monday, February 27.
Will all Commercial Savings Bank ATMs be available after 7:00 a.m. on Monday, February 27, 2017?
All Commercial Savings Bank ATMs will be unavailable beginning at 7:00 a.m. on Monday, February 27 as they are converted to First Federal Bank ATMs. It is anticipated that the ATMs located in Carey, Marion on Barks Road, and Upper Sandusky on South Sandusky Avenue will be available later in the day on February 27. ATMs located in Arlington and Marion on James Way are anticipated to be available before the end of day on February 28, and the ATMs located in Findlay and Upper Sandusky on East Wyandot Avenue are anticipated to be available before end of day on March 1.
Will I have to pay for any ATM fees I incur on transition weekend? (Friday, February 24 at 5:00 p.m. through Monday, February 27 at 7:00 a.m.)
You may continue to use your Commercial Savings Bank ATM or debit card as usual at all Commercial Savings Bank ATMs until Monday, February 27 at 7:00 a.m. without incurring a fee. If you feel that the transition of the Commercial Savings Bank offices and ATMs to First Federal Bank has inconvenienced you and caused you to incur ATM fees at another financial institution’s ATM, please contact 1-888-300-8450 to request a refund of ATM fees.
What are ScoreCard® Rewards?
It is a points-based credit and debit card rewards program that allows points to accumulate with every purchase redeemable for merchandise and travel rewards. You can go to the scorecard website and use your points to purchase items (i.e. gift cards, travel, household items, etc.). ScoreCard® Rewards information can also be found through OnLine Banking.
Can First Federal Bank debit cards be used at international terminals?
Yes. First Federal Bank debit cards work internationally , just as they do in the United States.
I currently have an ATM card that only allows access to my savings account through an ATM. Will this change once I am issued a First Federal Bank debit card?
Customers that had an ATM card only received a new First Federal Bank debit card, because First Federal Bank does not issue ATM cards. First Federal Bank has adjusted these cards to only allow ATM transactions. After the transition, First Federal Bank will not be able to fulfill requests to open a debit card for savings account-only customers that did not previously have an ATM card with Commercial Savings Bank.