Am I eligible for Business Mobile Deposit?
You are eligible for Business Mobile Deposit if you have a First Federal Business checking, savings or money market account. To activate Business Mobile Deposit, call Treasury Management support at 419-785-3750.
What types of checks are accepted?
Most domestic checks may be processed through Business Mobile Deposit. We are unable to accept money orders, foreign check, savings bonds and third-party checks.
Is there a limit to the amount of deposits I can submit?
Yes, the limit is $5,000 daily and $25,000 every 20 business days. Any items presented in excess of the limits will be rejected but can be deposited at your local branch. You may request a higher limit by calling Treasury Management Support at 419-785-3750.
How do I make a Business Mobile Deposit?
Using First Federal Bank's Business Mobile Banking app, go to the menu icon located at the top left of the screen and select "Check Deposit" and follow the on-screen prompts. You must endorse your check "For Mobile Deposit Only" in addition to writing the name of the business account to successfully deposit.
How will I know if my check has been deposited?
Once your deposit has been received we will send you a confirmation email. When your deposit is processed, you will receive a second e-mail notification on the status of your deposit. This e-mail will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.
How do I endorse my checks?
You can endorse by writing “For Mobile Deposit Only” on the back of your check above the endorsement line in addition to the name of the business account. For personal checks, you must endorse your check "For Mobile Deposit Only" in addition to your signature.
I submitted a deposit for the wrong amount; do I need to resubmit the deposit?
No, you do not need to resubmit your deposit. If you entered the wrong amount for the deposit, our operators will correct the deposit amount.
When will my deposit post to my account?
Deposits may be made with Business Mobile Deposit at any time. If your deposit is approved before our 4 p.m. daily cutoff time, your deposit will post to your account the following business day (business days are defined as Monday – Friday). If your deposit is made after the daily cutoff time, your funds will be available the second business day.
For example, if you deposit a check at 10 p.m. on a Monday evening, the funds will not post to your account until Wednesday morning. Please refer to the Terms and Conditions document for more information.
Will my mobile deposit show in my transaction history?
All deposits will be in the check deposits “recent” history which can be reviewed immediately after the deposit is submitted. The deposit will indicate “submitted” until received and processed. It will be listed as “approved” once the deposit has been reviewed. The deposit will NOT be in the transaction history for the account until it has been credited.
What if I submit the same deposit twice?
If the same deposit is submitted twice, it will be identified and stopped by our processors. Should this occur, you will receive a declined deposit notification.
A check I submitted was returned for Non-Sufficient Funds. Can I resubmit it?
No, you must contact the maker of the check at that time to either obtain a new check or payment by other means.
Can I photograph more than one check at a time?
You may photograph multiple checks during the same mobile deposit session; however, you may only photograph one check at a time.
What if the check image I photographed was unclear?
You have the option to retake photographs of a check before submitting or you may cancel the deposit. The system will notify you if the image is unclear and cannot be processed. If you are unable to photograph a clear image, please deposit your check at one of our branches or ATMs.
Do I destroy my check after I photographed the deposit?
No, keep the check for 60 days then securely destroy the check. Putting the check through a shredder is the most secure way to destroy it. Do not VOID the check after submittal in the event that the deposit is not approved and needs to be re-submitted.
What type of Internet connectivity do I need?
Your mobile devices must have an appropriate data plan and/or Wi-Fi connectivity.